In-app support
Open Tools → Feedback & Support. Use the normal support option for account, feature or how-to questions.
Report a bug
Use Tools → Feedback & Support → Report A Bug for reproducible app problems. Include what you were doing, the app version, phone model and a screenshot where possible.
Verified bug reports may qualify for the complimentary-access programme shown in the app. Verification is performed by the Tax Diary NZ team and is not automatic.
Can’t sign in?
Email support@taxdiarynz.com from the email address associated with your Tax Diary NZ account.
Before reporting Events or Airport data
Check the page. Live-data services are refreshed by the server, so reinstalling the app normally does not fix a delayed provider feed.
Security
Never send your password, backup password, bank details or private API keys by email or support message.